Frequently Asked Questions
all products generally ship from Jericho NY, zip code 11753. Occasionally an item might be drop shipped by the manufacturer which could be anywhere, but 95% of items are shipped from Jericho.
What information do we collect?
We collect information from you when you register on our site, place an order or subscribe to our newsletter.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
• To personalize your experience
(your information helps us to better respond to your individual needs)
• To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
• To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
• To administer a contest, promotion, survey or other site feature
• To send periodic emails
The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.
If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required toï¿½keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders by contacting customer service.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at
By using our site, you consent to our
42 Friendly Lane
jericho, ny 11753
Feel free to e mail us with any special requests or product requests. We will do custom and special orders, and will try to accommodate all requests.
Domestic - $5 flat fee for orders under $50. Orders over $50 ship for free International - $30 flat fee for all countries except Canada, which is $15. But please feel free to e mail us for a custom postage quote - we often can ship overseas for much less.
We usually ship within 1-3 business days after an order is received. Please e mail us any special needs or requests.
We usually use the US Postal Service. Large orders sometimes go UPS. If you have a preference, just let us know!
Worldwide - we ship anywhere USPS and/or UPS will ship to. International customers please feel free to e mail us for a custom postage quote – the system will charge you a $30 flat fee ($20 in Canada) but often we can ship for much less. We will do whatever we can to keep postage costs low! Everyone hates paying postage, including us!
We accept Paypal, Visa, Mastercard and Amex. If you would like to pay by check or money order, please call or e mail us and arrangements will be made.
Satisfaction guaranteed. Any item can be returned within 5 days of receipt, in its original, unopened condition. The original postage charged is not refundable, and the buyer is responsible for paying return postage. However, if the return is due to our error then we will reimburse all postage charges.
We want you to be happy with your purchase and offer a 14 day return or replacement.
Free regular shipping in the USA. Always.
We ship worldwide - $15 to Canada (under 4 lbs.), $25 all other countries.
Discounted shipping may be an option – E-mail Us
Free samples are included with every order.
Special requests are welcome